Every client request, on one shared desk
ShiftDesk gives small services teams a single inbox to triage, assign, and resolve inbound requests — with clients, roles, and a full activity trail built in.
No credit card required · Explore the demo as an admin or a member
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Run the whole desk in one place
Everything a small team needs to stay on top of inbound work — nothing it doesn't.
Shared request inbox
Every inbound request lands in one place with a clear status — New, In Progress, or Done — and an owner. No more lost emails or 'who's got this?'
Client registry
Each request is linked to a client. Keep contacts and full request history together, so anyone on the team knows who they're talking to.
Team with roles
Invite your team with admin or member roles. Admins run the desk and assign work; members handle their own queue.
Activity timeline
Every status change and note is logged on the request. See exactly what happened, when, and who did it — at a glance.
From inbox chaos to a calm desk
Three steps your team already knows.
Capture every request
Requests from email, phone, or your web form all flow into one shared inbox.
Triage and assign
Set a status, link the client, and assign an owner so nothing slips through.
Resolve and track
Add notes, move it to Done, and watch your open/closed counts on the dashboard.
Shared desk for the whole team
Statuses to keep work moving
Requests lost in someone's inbox
Simple, honest pricing
Start free. Upgrade to Pro for €29/month when your team is ready. Everything you need to run the desk — no per-request fees.
- Unlimited requests and clients
- Admin and member roles
- Full activity timeline per request
Questions, answered
- Who is ShiftDesk for?
- Small services companies — agencies, studios, consultancies — that handle inbound client requests across email and calls and want one shared place to track them.
- How is this different from a shared inbox or spreadsheet?
- ShiftDesk links every request to a client, gives it a status and an owner, and keeps a full activity timeline. A spreadsheet can't show you who's handling what in real time.
- Can I control who can do what?
- Yes. Team members are admins or members. Admins manage the workspace and assign requests; members work their queue. Roles sync from your identity provider.
- Is there a free plan?
- Yes — start free, then move to Pro at €29/month when your team grows. No credit card needed to try the demo.
Bring your client requests onto one desk
Set up your workspace in minutes — or take the demo for a spin first.